Everything Your Guests Need,
Right on Their Phone
HotelX Guest App puts the entire guest journey in their pocket from check-in to check-out while reducing front desk dependency and giving your team real-time visibility over every service request.
Everything Your Guests Need. Nothing They Don't.
Guest App covers the full in-stay journey, giving guests control over their experience while reducing manual touchpoints for your team.
Digital Self Check-In & Check-Out
Take the routine arrival and departure steps off your front desk, so queues shrink at peak times and staff focus on guests who need them.
- ID scan & digital registration
- E-signature & self-select room
- View bill, pay online, self-print invoice
Digital Service Management
Let guests reach you the way they prefer and give your team one clear queue of requests, so nothing gets lost between shifts.
- AI voice-to-text, text, photo, video
- Real-time request tracking
- Integrated with HotelX PMS
Digital Hotel Directory
Replace the printed compendium that's always out of date with information guests can trust throughout their stay.
- Amenities, facilities & hours
- Room type & property info
- Accessible anytime
Package & Entitlement Visibility
Stop revenue leaking through lost paper vouchers and disputed entitlements by making every package traceable.
- Digital redemption codes
- Real-time package tracking
- No extra hardware
Digital Marketing & Promotions
Promote your hotel offers, services and campaigns directly to guests through targeted digital content.
- Marketing banners & promotional content
- Event & promotion updates
- Digital announcements & hotel notices
- Timely guest communications
Guest App
Give guests convenient access to hotel services and information from their own devices, while reducing routine enquiries for your team.
- Access hotel information & services
- Receive updates and announcements
- Discover events, promotions & offers
- Convenient guest self-service
Events & Promotions
Keep guests informed about what is happening at your hotel and make it easier for them to discover relevant events and promotions.
- Event updates & announcements
- Promotional offers & campaigns
- Digital content updates
- Guest-facing information
Digital Announcements
Deliver important hotel updates directly to guests through digital announcements, keeping everyone informed throughout their stay.
- Hotel notices & updates
- Event announcements
- Promotion notifications
- Real-time content updates
Built for Chain Hotels That Want to Drive Revenue
Guest App Pro extends the core experience with direct booking within your hotel group, in-app commerce, and a built-in digital marketing engine, turning your guest app into a revenue channel, not just a service tool.
Guests order food, purchase add-ons, and access services, charges post to their folio in real time.
Promote events, dining specials, and packages through targeted in-app banners and personalised offers.
Guests view balances, access billing history, and pay online, accelerating cash collection.
Capture guest reviews and digital feedback after checkout, strengthening your brand reputation.
Guest App vs Guest App Pro
Both versions are fully integrated with HotelX PMS. Guest App suits independent and boutique hotels focused on service efficiency; Guest App Pro adds revenue and marketing tools for chains and groups.
| Feature | Guest App Independents, boutiques & resorts | Guest App Pro Chains & hotel groups |
|---|---|---|
| Digital self check-in & check-out | ||
| ID scan, e-signature & registration | ||
| Digital service requests & tracking | ||
| Digital hotel directory | ||
| Package & entitlement tracking | ||
| Online payment & billing visibility | ||
| Post-stay reviews & feedback | ||
| Self-booking across your hotel group | — | |
| In-app F&B ordering & online shop | — | |
| Digital marketing engine | — | |
| Targeted, personalised offers | — |
CUSTOMER STORIES
What Hoteliers Say About HotelX
Over 500 properties across Asia trust HotelX to run their operations every day.
"With HotelX PMS, guests can check in using the app, setting it apart from other systems. I would definitely recommend this to other hoteliers."
"The HotelX app is incredibly convenient and user-friendly, making our booking process seamless and enjoyable. The interface is intuitive and easy to navigate, with a variety of useful features including personalised recommendations and a detailed search engine."
"We feel secure using the system. The Technical Support is really supportive and assists us 24/7, no matter what issues are brought up."
BOOK A FREE DEMO
See Guest App in Action
Our specialists will walk you through how Guest App fits your property type and operational goals and help you decide between Guest App and Guest App Pro.
Live walkthrough of Guest App and Guest App Pro
Personalised recommendation for your property type
Answers to your integration and configuration questions
Trusted by hotels across Asia
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