HRX Helpdesk Management
Smart Tickets, Fast Resolution.
Let employees raise HR or workplace tickets directly in the HRX App. Tickets are automatically routed to the right assignee with timelines and reminders for accountability. Employees can track status in real time, while HR manages, reassigns, and closes cases with documented resolutions.
Why HR Teams Choose HRX Helpdesk Management
HR teams need more than a ticketing system. They need a transparent, accountable process that builds trust. HRX Helpdesk Management provides structured workflows, clear reporting, and mobile accessibility to ensure every employee issue is resolved quickly and professionally.
Functions & Features
Define issue categories, attach default assignees, and set resolution timelines with reminders.
Employees can submit, save drafts, withdraw, and track tickets anytime, anywhere.
Track status updates for open, closed, overdue, and draft tickets with auto‑generated IDs.
Assigned staff receive notifications, review tickets, add resolutions, and close or save drafts.
HR admins and supervisors can view all tickets, reassign cases, and manage overdue issues.
Employees are instantly updated when tickets are resolved, reassigned, or closed.
Generate detailed helpdesk reports with submission dates, resolution times, assignee details, and gaps against target resolution days.
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