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Guest Experience

With HotelX’s award winning, cloud-based hotel management software, and IFCA’s almost 40 years of industry experience, your guests are in safe hands.

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Deliver outstanding customer value and drive return visits

Increase the number of return customers by providing an industry leading, fast, mobile guest experience.

From their phones, guests control every aspect of their stay. From checking in ahead of time, selecting their room location, paying for add-ons and even using their phone as their room key. Create frictionless, no wait time, guest experiences leading to guests returning again, and again, and again…

A whole new guest experience

Reduce long wait times in hotel lobbies.

Let your guest choose their favourite room.

All amenities available at the touch of a button.

What our customers love most about HotelX

Self check in and out

Using OCR guests can provide all ID documents ahead of their arrival.

Upon arrival, guests scan their QR code and start their stay.

Before leaving, guests use their device to settle any bills and are then checked out.

Room picker

You can pick your seat on an airplane, why not at a hotel?

Guest can choose which room they’d like to stay in right from the guest app.

The picker is integrated into the self check-in process providing the perfect opportunity to upsell.

Food, service and extras

Maintain a digital, up to date menu and extras costing that guests can easily choose from and purchase directly in the app.

No more calling and adding to a room total, requests are handled through HotelX automatically.

Promotions and offers

Target the right customers with a personalised offer with HotelX.

Create new promotions and push it live with a touch of a button to your hotel guests.

Take a detailed look at HotelX Guest Experience

HotelX also offers

Hotel Management System

Award winning all in one software
for managing your hotel.

Front Desk

Manage all front desk operations with
a user-friendly app.

Housekeeping

A system that prioritizes tasks and seamlessly manages special requests, ensuring cleanliness and guest satisfaction.

Simplified Onboarding with
User-Friendly Interface

Experience quick and easy onboarding for your staff, thanks to HotelX’s intuitive interface, reducing training time and boosting productivity.

Corporate/Government & Travel Agent Platform

Handle large group bookings with our purpose-built professional interface, ensuring streamlined and efficient management.

Dependable 24/7 Local
Support

Rest easy with continuous support from our dedicated local team, available around the clock to assist with any issues or questions.

Payments Engine

Accept payments from all major
payment providers.

Ready to learn more?
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Don't just take our word for it

Hear what some of our customers have to say about their experience with the HotelX Hotel Management System.

  • "My initial problem was that bookings were not being captured in the system, and sometimes, they wouldn’t sync on time. However, with HotelX PMS, it’s a completely different experience. For front office staff, the system allows a single person to handle check-ins and check-outs efficiently, reducing the need for additional manpower. We’ve also saved a lot on IT costs since there’s no need to maintain an on-site server. HotelX PMS is paperless, mobile-responsive, and accessible from anywhere. Even when I’m on an overseas trip, I can monitor inventory, check room availability, and generate reports. I can easily complete my daily reporting tasks, such as tracking pickups and occupancy, and submit them to my boss without hassle. Overall, HotelX PMS is an affordable, efficient, and highly useful solution for hotel management."

    Bintang Collectionz Hotel Kuala Lumpur
    Lin Kim Yon, Revenue Manager

  • "The support team from IFCA has been very helpful in resolving any issues we encountered promptly. With HotelX PMS, guests can check in using the app, setting it apart from other systems. I would definitely recommend this to other hoteliers and propose the IFCA HotelX PMS system."

    MOV Hotel Kuala Lumpur
    Hasmiyati, Assistance Finance Manager

  • "We would like to express our sincere thanks for the four days of training, your prompt responses to all enquiries, and the technical support you've provided. It has been a pleasure working with such a wonderful team from HotelX, guiding us through the entire process."

    Imperial Hotel Group
    Front Office Team

  • "HotelX is user-friendly and has simplified the operation. We've seen a boost in revenue and improved staff efficiency. Our hotel no longer struggles with manual inventory and rate management issues or overbooking. We feel secure using the system. The Technical Support is really supportive and assists us 24/7 no matter what are the issues brought up. The reports make it so easy to extract any information needed. We truly cherish the 'win-win' strategic partnership with IFCA."

    KIP Hotel Kuala Lumpur
    Norlila

  • "All revenue, charges, payment collections, as well as outlet charges & revenue are accurate and consistent between the Manager Report by Financial Year and Cashier Details Report. I truly appreciate the convenience and features provided by HotelX, the system is quite good overall. Keep up the great work!"

    Avillion Cameron Highlands

    Umar

  • "HotelX has improved greatly over the years. It's user-friendly and provides easy-to-understand reports. The Technical Support is great. We've seen an overall improvement to our efficiency since implementing it."

    The Maple Suite Kuala Lumpur

    Siti

  • "The HotelX app is incredibly convenient and user-friendly, making our booking process seamless and enjoyable. The interface is intuitive and easy to navigate, and I particularly appreciate the variety of features available, such as the personalised recommendations and the detailed search engine. The customer service has also been exceptional, with prompt and helpful responses to any inquiries we have had. Overall, HotelX has exceeded our expectations. Thank you for providing such a fantastic service!"

    Zecon Hotel Kuala Lumpur

    Azhar

HotelX revolutionises
'The Maple Suite's operations

Why choose IFCA?

Scalable Solutions for Industry Growth

Experience digital transformation designed for your business, optimising operations and scaling effortlessly as your hotel grows.

Strong Data Security

Safeguard your hotel and guest data with cutting-edge security measures, featuring advanced encryption and routine updates, all in line with data protection standards.

Stay Ahead with Future-Proof Technology

Benefit from continuous innovation and regular updates, as our R&D keeps HotelX at the forefront of technology, ensuring your system evolves with the industry needs.

Promote Sustainability with ESG Compliance

Align with Environmental, Social, and Governance (ESG) goals by adopting a fully digital system, reducing paper consumption.

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