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Most Popular Hotel Management System in Malaysia

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Would you like to increase productivity, reduce manpower and maximise revenue at your hotel by digitalising the operations, without getting entangled in technical complexities? In the competitive hospitality industry today, selecting the right Hotel Management System (HMS) or Hotel Property Management System (Hotel PMS) is paramount to success.

Hence, we are here to provide clarity and guidance by examining the major options available in the market. First and foremost, let us establish the key factors to consider when evaluating hotel management softwares.


1. Cloud-Based vs. On-Premises: Cloud-based solutions offer remote access and greater scalability compared to those running on on-premises servers, and are just as safe.

2. Mobile Accessibility: Mobile access allows hotel staff to manage operations on-the-go, respond to guest inquiries promptly, and stay connected to the system no matter where they are.

3. Scalability: The software should be able to scale with your business as it grows, accommodating additional properties, rooms, and guests.

4. User-Friendly Interface: A user-friendly interface with a gentle learning curve is essential for ensuring that hotel staff can easily navigate the software and perform their tasks efficiently.

5. Customer Support: Reliable, round-the-clock customer support is crucial for resolving issues quickly and ensuring smooth operations.

A robust HMS serves as the backbone of any successful hotel operation, providing essential tools and functionalities to streamline operations and enhance guest experiences. By understanding its key components, you will be able to identify the most suitable HMS that meets your specific requirements and drives the success of your hospitality business. The essential components to look for are:


1. Booking Manager: Streamlined reservation and booking process, including online booking capabilities, room assignment, and reservation tracking.

2. Channel Management: Integration with channel managers for managing online distribution channels, updating room inventory, and maximising bookings across various Online Tour Agents (OTA) and booking platforms.

3. Front Desk Operations: Efficient front desk operations, including check-in/ check-out, guest profile management, and room status updates.

4. Guest Management: Tools for managing guest profiles, preferences, and communication, including guest feedback and loyalty program integration.

5. Point of Sale (POS) System: Integration with a POS system for managing onsite amenities, restaurants, bars, and gift shops.

6. Billing: Streamlined guest billing functionalities, including folio management, payment processing (credit card, cash, etc.), integration with front desk operations, and guest statements.

7. Accounting: Comprehensive accounting capabilities, including general ledger, accounts payable/ receivable, financial reporting, e-Invoicing, and revenue management.

8. Reporting and Analytics: Robust reporting and analytics capabilities for monitoring key performance metrics, generating financial reports, and making data-driven decisions.

With this in mind, let’s examine the prominent HMS in the market one-by-one, to check out which is the most suitable for you.

1. HotelX

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Seamless e-Invoicing Integration: Effortlessly manage e-invoices directly from HotelX, ensuring compliance with e-Invoicing implementation in Malaysia and streamlining your financial processes.

Cloud-Based Convenience: Access HotelX from anywhere, anytime beyond the premise as the solution is hosted in cloud servers. No need for bulky on-premise hardware or costly maintenance, allowing for greater scalability and remote management.

Guest-Centric Approach: Deliver exceptional guest experiences with features like online direct reservations, and self-check-in through Guest App. It is a three-pronged approach to improve guest convenience and satisfaction, eliminate the lengthy queue at your front desk, as well as to free your employees to focus on providing quality service.

Inventory & Channel Management: HotelX Booking Manager centralises your room inventory and manages rates across multiple sales channels effortlessly, ensuring optimal occupancy and revenue generation.

Comprehensive Reporting & Analytics: Gain valuable insights into your hotel’s performance and analyse seasonal trends with automated reports and data analysis tools, which can be accessed remotely for instance from the comfort of your HQ. Make data-driven decisions to optimise pricing, promotions, and guest experience.

Flexible Integrations: Connect HotelX with other IFCA applications, including accounting software AccountX, digital menu POS system MenuX, as well as the human resource management system HRX, for a truly consolidated operation.

Efficient Mobile Accessibility: As HotelX comes in both desktop and mobile versions, it enables your team to manage operations, access guest information, and respond to guest requests in real-time from anywhere, enhancing guest satisfaction and staff productivity.

Dedicated Support: HotelX provides dedicated local round-the-clock support and training resources to assist hotel staff in maximising the system’s capabilities, resolving issues promptly, and ensuring smooth implementation and operation.

2. Opera Hospitality


Established Market Presence: Widely recognised and used by many hotels worldwide, indicating reliability and trustworthiness.

Comprehensive Feature Set: Offers a wide range of features covering various aspects of hotel management, ensuring all operational needs are met.

Flexible Deployment Options: Provides both on-premises and cloud-based deployment options, offering flexibility to adapt to different hotel set-ups.

3. IDB

Innovative Features: Offers innovative features tailored to modern hotel needs, such as advanced guest management and dynamic pricing capabilities.

Simple Interface: Boasts a user-friendly interface, making it easy for hotel staff to navigate and utilise its features effectively.

Revenue Optimisation: Provides integrated revenue management functionalities, allowing hotels to optimise pricing strategies and maximise revenue.

4. IDS Next

IDS Next

Comprehensive Features: Provides a wide range of comprehensive features covering various aspects of hotel management, including front desk operations and reservations.

Integration Capabilities: Integrates well with other third-party systems such as online booking engines, channel managers, and payment gateways, ensuring seamless operations.

Suitable for any Property: Suitable for hotels of all sizes and types, making it a versatile solution for different businesses in the hospitality industry.

5. Guest Centric

Focus on Guest Experience: It centres its features and functionalities around providing a guest-centric experience, enhancing guest satisfaction and loyalty.

Intuitive Interface: Offers an intuitive interface, improving productivity and efficiency for hotel staff and enabling smoother operations.

Customization Options: Allows for customization to tailor the system according to specific hotel requirements, providing greater flexibility and adaptability.

6. eZee Absolute


Integrated Channel Manager: Includes a built-in channel manager, allowing hotels to easily manage their online distribution channels and maximise bookings.

Cloud-Based Solution: Offers a cloud-based solution, providing flexibility and accessibility for hoteliers to manage their properties remotely.

Mobile Accessibility: Provides mobile apps for both Android and iOS platforms, enabling hotel staff to manage operations on-the-go and respond promptly to guest requests.

7. e-soft

Localised Solution: As a made in Malaysia product, it is tailored for the needs of the Malaysian market, ensuring compliance with local regulations and meeting the unique needs of Malaysian hotels.

Easy Customisation: Provides customisation options to tailor the system according to specific hotel requirements, allowing for greater flexibility and adaptability.

Scalability: Provides scalability to meet the needs of different types and sizes of properties, ensuring flexibility and adaptability as the business grows.

8. ABS

Comprehensive Features: Offers a wide range of features covering various aspects of hotel management, ensuring most operational needs are met.

User-Friendly Interface: This Malaysia-based software provides a user-friendly interface, enhancing usability and ensuring ease of navigation for hotel employees.

Scalability: Provides scalability to meet the needs of different types and sizes of properties, ensuring flexibility and adaptability as the business grows.

As one of the most user-friendly systems in the market, HotelX by IFCA facilitates a thorough process reengineering that consists of digitalisation and automation. Its gentle learning curve has also allowed hotel employees to run it more confidently. This excellent performance underscores why HotelX is trusted by various prominent hotels and resorts in the region.

Taking into consideration the features of the major HMS in the market currently, HotelX by IFCA Software seems to be the preferred choice for hotel business, as it offers unparalleled functionality, intuitive interface, seamless integration, advanced analytics, scalability, dedicated local support, and ongoing innovation.

With its myriad benefits, HotelX stands out as the preferred choice for hotels seeking a reliable and efficient HMS. Discover the power of HotelX today by reaching out to IFCA Software.