It’s The Holidays – Manage Your Guests with HotelX
The Hari Raya Aidilfitri holiday is underway and hotels and resorts are being booked left and right! It can feel like a warzone with constant calls at the reception counter, the surge of bookings with specific needs such as requests for bathtubs, specific sheets or views from their hotel rooms. Not to mention if your guests are bringing young children with them, you need to think about catering to their needs when their parents need some time alone.
The increasing demands from guests – from room service to food orders – can be difficult to manage if you do not have a good system in hand. Employees need to be fast to avoid any confrontations, but they can’t if they purely rely on phone calls and messages to review their tasks.
How to Improve My Hotel Management?
Employees need to be swift the moment a request is accepted. They need to remember where to go and what is needed to address their guests’ request. However, employees can be stretched thin if managers blindly assign them to duties, resulting in forgotten duties or mishandling guests’ requests.
A good hotel management system can help you address any concerns effectively and assign the appropriate employee to certain requests. You can develop your own system or employ a third-party provider like IFCA Software for their hotel management system.
What is HotelX?
IFCA developed a hotel management system called HotelX to assist hotel managers to ease their operations and reduce costs significantly. It helps to have a comprehensive view of your hotel operations and employees, which will assist you in making decisions and assignments.
What Are HotelX’s Features?
If you have heard about hotel management software before, you might be looking for the best one in the market that aligns with your operations and needs. We recommend you IFCA’s HotelX for their features such as:
1. Mobile App
Smartphones have become a necessity nowadays and hoteliers can leverage this by providing a mobile application for management and guests. Hoteliers can view analytics on their smartphones and make informed decisions on the go without the hassle to open your computer every time.
For guests, they can do check-ins and -outs on their mobile app without needing to rush to the reception. They can view their reservations, digital key card and F&B menu for ordering, allowing guests to manage their own accommodation and experience.
2. OTA Integration
If your hotel is listed on any online travel agent (OTA) websites like Booking.com and Agoda, you might be struggling to keep up with many bookings from these websites. With differences in pricing on the websites, it can get confusing to keep up especially with the discount vouchers the platforms provided.
HotelX allows integration with the OTA so you can view these bookings in one platform instead of switching to one another with partner integration. Information from the OTA are centralised, eliminating repetitions and mistakes
3. Digitalisation
In this era of digitalisation, everything can be done within computers and smartphones. That includes key cards and service orders. Digitalisation allows better control on the management side, letting you assign key cards based on guests’ info such as mobile or identification numbers. This prevents thievery or losses in events that guests may misplace these assets during their stay.
Guests can also make online orders or service requests without making phone calls to the front desk. They can open their mobile app and choose their desired service or products offered by the hotel. Digitalisation allows you to view, manage and assign without being overwhelmed by many calls.
4. E-Invoicing Integration
With the looming e-invoicing becoming mandatory for every tax payer by August 2025, hotels must begin to find providers to handle the e-invoicing for their operations. Fortunately, HotelX is also an e-invoice integrated with LHDN. The bookings made by guests are logged into the system and your management can create the e-invoice for them and yourself for tax filing.
5. 24/7 Local Support
Finding a hotel management system provider is not only to find the best in terms of product, but also the services as well. If you run into a problem with your system, you would want your inquiries to be addressed swiftly or within a time frame you can agree on. IFCA provides 24/7 local support for their clients, ensuring assistance is available around the clock with expert advice and guides. So, you don’t have to worry about facing troubles in operating the system.
The best hotel management system is the one that fits your management and needs. HotelX can be the system your hotel needs, allowing you to stay ahead in the industry. With digitalisation and OTA integration, you are one step ahead to be a pioneer in the digital era.
